1. You have to learn to say “yes” and “No” at the right time and right place or you will be responsible for a whole lot than just that.
2. You have to focus not only on business operations but also keeping the owners happy by keeping good relations and by showing them the money. Some owners are happy if you just do either of these two things but some wants both from you and will keep pushing you to your extreme limits until they have both or you will be replaced sooner or later
3. For you to do your job right, you got to tell them to let their family stay away from property and daily operations part because if they visit too many times and try to run the show, it will not only distract you and your staff from doing your normal duties(and focus on babysitting them) but also will give your customers an impression of ma-and-pa operations (that is nowadays considered to be not-so-quality & less customer service oriented in hotel business)
4. Keep them aware of any employees they favor is not performing well and you would like to go to next step of replacing them even if they are favored or family members
I have to go now but please keep checking as I will have more to come on this topic.
thanks
http://www.howtomakemoneyinhotels.com
Showing posts with label property. Show all posts
Showing posts with label property. Show all posts
Monday, December 1, 2008
Wednesday, October 29, 2008
Tips for Hotel Operators

Some tips to Hotel Operators/Owners
Make Sure:
1. Your hotel is properly illuminated at night along with your signage and rate(if posted outside)
2. your hotel is visible from nearby Interstate/highway and roads and the view is not blocked by trees in your or others parking lot
3. outside appearance is ‘appealing’ to somebody outsider(as you would almost always think it looks ok so you don’t have to spend money or because you see it everyday and can not find difference why your competitors next door is attracting more crowd than you)
4. landscaping is upto accepting standards and proper irrigation system is in place when needed. Also make sure the system is flushed properly and professionally in order to not get pipes busted in middle of cold winter
5. fire inspection due date and prepare work orders for any maintenance issues with fire extinguishers and in compliance
6. sprinklers are properly inspected and in compliance
7. phone system room is not deserted and has enough cooling facility to avoid any interruption of service
8. cable system room is not deserted and has enough cooling facility to avoid any interruption of service
9. electricity breaker panel room is not neglected and has recommended facility to avoid any interruption of service of electricity .Also make sure all the breaker boxes are properly labeled to indicate the rooms and areas they belong to (you would be surprised how many hotels out there suffer because they don’t know of its importance when needed)
10. boiler room is not to be neglected and has proper facility to avoid any interruption of service of hot water .
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