Tips for Managers in touch with owners

1. You have to learn to say “yes” and “No” at the right time and right place or you will be responsible for a whole lot than just that.
2. You have to focus not only on business operations but also keeping the owners happy by keeping good relations and by showing them the money. Some owners are happy if you just do either of these two things but some wants both from you and will keep pushing you to your extreme limits until they have both or you will be replaced sooner or later
3. For you to do your job right, you got to tell them to let their family stay away from property and daily operations part because if they visit too many times and try to run the show, it will not only distract you and your staff from doing your normal duties(and focus on babysitting them) but also will give your customers an impression of ma-and-pa operations (that is nowadays considered to be not-so-quality & less customer service oriented in hotel business)
4. Keep them aware of any employees they favor is not performing well and you would like to go to next step of replacing them even if they are favored or family members

I have to go now but please keep checking as I will have more to come on this topic.
thanks
http://www.howtomakemoneyinhotels.com

Hotel manager and Owner Realation

sorry for not being able to write for few days.its been crazily busy.I have decided to write on one of hot topics for hotel operatos and contribute my thoughts to all.

Hotel Managers can be different types, those who mainly deal with bigger issues affecting the business and are constantly in communication with hotel owners(General Managers or Area managers) and those who mainly with help of staff members focus on their assigned areas of responsibility like front desk, housekeeping, maintenance, revenue, sales & marketing, restaurant operations, banquet, accounting etc (assistant managers, shift managers or supervisors)
There are those managers who play both these parts at the same time (and gets ‘burned by the heat’ a lot too)

Tips for Managers in touch with owners

TO BE CONTINUED.........

Tips for Hotel Operators

Some tips to Hotel Operators/Owners
Make Sure:

1. Your hotel is properly illuminated at night along with your signage and rate(if posted outside)
2. your hotel is visible from nearby Interstate/highway and roads and the view is not blocked by trees in your or others parking lot
3. outside appearance is ‘appealing’ to somebody outsider(as you would almost always think it looks ok so you don’t have to spend money or because you see it everyday and can not find difference why your competitors next door is attracting more crowd than you)
4. landscaping is upto accepting standards and proper irrigation system is in place when needed. Also make sure the system is flushed properly and professionally in order to not get pipes busted in middle of cold winter
5. fire inspection due date and prepare work orders for any maintenance issues with fire extinguishers and in compliance
6. sprinklers are properly inspected and in compliance
7. phone system room is not deserted and has enough cooling facility to avoid any interruption of service
8. cable system room is not deserted and has enough cooling facility to avoid any interruption of service
9. electricity breaker panel room is not neglected and has recommended facility to avoid any interruption of service of electricity .Also make sure all the breaker boxes are properly labeled to indicate the rooms and areas they belong to (you would be surprised how many hotels out there suffer because they don’t know of its importance when needed)
10. boiler room is not to be neglected and has proper facility to avoid any interruption of service of hot water .

Tips for Hotel Owners

I have a learning experience with hotels and hotel owners in general while I was working as hotel manager.I have also a lot of friends in this industry.Here are the few things that I felt like sharing with those owners from a manager's point of view:*GM position very very very important*Hire the right guy, he/she can build or ruin your investment*Let him do his job like you would an electrician or a plumber hired to do a job in your house*Set vision, goals and budget and review it periodically with them so they can carry that to their staff members*Don’t just expect fruits as soon as you sow the seeds, don’t forget that you have to “create” the environment so the tree can bear fruits (including regular watering, throwing fertilizers, making sure weed is nipped in its infancy, trimming, fencing etc)*Keep your family members away from day to day operations. Its good to have more heads to supervise and keep an eye on your investment, but it will only act adversely if they are not properly trained and “made aware” of business practices of today’s hotel industry compared to ma & pa operations run years ago*You are the owner of million dollar property does not mean you deserve hundreds of thousands of dollars of profit.You have to make yourself worthy of that by assembling the right team of people who run your hotel.You might have all the desire to earn millions because you invested millions,your staff members(including your GMs) did not.So why would they care to make millions FOR YOU ?? Lets talk about this in more detail in invest not only in property but also in people section*Don’t underestimate the power of front desk employee,housekeeping or maintenance employee. They play a very crucial role in running day to day operations for your property.Front desk guys and housekeeping need to be motivated to keep their best effort in the right direction.If you visit the property(even occasionally),make sure you introduce yourself to the staff members(atleast the ones you pass by and have a chance to interact).Find ways to connect with them and keep them motivated and encouraged. Shower love on them just like you would on your kids or pets but don’t treat them like one. (one of the biggest mistakes millionaires can make) *Treat your employees with respect and dignity and they will return the favor by taking ownership of your assets and driving your profit numbers higher. You do the opposite and even the best employee will wonder why he should care for your property.More to come on this topic folks:do write me any suggestions: