Hotel deptt Organization

I will discuss how managers can organize important and repetitive functions in hotels to improve efficiency and reduce expenses,depending on situation.We will separate our discussion in different parts for different category of hotel administration.

Its managers job to give structure to hotel operations that will establish an authority and span of control for staff & business as a whole. We will talk here about independent owner/operator/manager .

There are many hotels(may be called as motels) where the hotel owner is the operator/manager and worker himself who will clean and maintain the property either by himself or with his/her spouse or associates/partners.

1.responsible for checking-in guests
2.responsible for checking-out guests
3.responsible for assisting during guest stay
4.responsible for reservations on phone or through GDS(global distribution system) with help from expedia,hotels.com, priceline etc
5.responsible for marketing/sales efforts
6.responsible for inventory purchase,storage & control
7.responsible for security and watching for safety of guests
8.responsible for resolving guest customer complaints
9.responsible for money spent vs money earned(budgeting)
10.responsible for legal matters personally(unless formed LLC or incorporated)